If you go to book a trip through the Admin Portal, as explained in the Spare Platform Booking Agent Guide, and cannot get a trip estimate, there are a few possible reasons why:

If no service appears after you enter the pickup and dropoff addresses, the following are potential reasons why:

  1. One or both of the addresses falls outside of the service zones of your organization’s services
  2. The service you are trying to book for has been disabled

If after having entered the pickup and dropoff addresses, clicking on the respective service, and entering a desired leave time, no trips can be found, the following are potential reasons why:

  1. The estimated pickup and/or dropoff time falls outside of the service’s operating hours
  2. There are no duties scheduled for this service during the estimated pickup and/or dropoff time
  3. An active vehicle has gone offline due to not updating its location and so has become unmatchable. Check the Live Map to confirm by clicking on the vehicles within the zone to check status (red color indicates the a vehicles is potentially unmatchable)
  4. The number of passengers and/or accessibility features cannot be accommodated (either at this time due to other trips or generally by the service)
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