Sometimes, due to requests from a rider or situational circumstances, a rider might need to be manually removed from a certain duty and "rematched". This is possible with the "Rematch Request" button on a request.

How it works

The rematching process will automatically remove a request from a duty and Spare will evaluate all possible matching options (based on the service’s set parameters, such as trip flexibility) and rematch the request to the best possible duty. If no possible duty is available when the request enters the rematching phase, the request will be cancelled, but will remain listed in the requests menu.

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