Sometimes, due to requests from a rider or situational circumstances, a rider might need to be manually removed from a certain duty and "rematched". This is possible with the "Rematch Request" button on a request.

The rematching process will automatically remove a request from a duty and Spare will evaluate all possible matching options (based on the service’s set parameters, such as trip flexibility) and rematch the request to the best possible duty*. If no possible duty is available when the request enters the rematching phase, the request will be cancelled, but will remain listed in the requests menu.

*including the currently matched duty unless this duty is paused.

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