Duties are scheduled driver "shifts". As an example, a driver duty for John could be from 8 AM to 10 AM every Monday and Wednesday.
Access the Duty overview by selecting Shift Scheduling in the left side menu and select Duties.
Here you will see a visual timeline representation of your current, past, and future duties (depending on date selected). The first thing you want to do is select the services you want to see duties for by clicking on the Service dropdown in the top left (if your organization only has one service, this dropdown will not appear). Next, choose the date you would like to view by either selecting the date in the date bar (you can use the arrows to scroll left/right) or by using the calendar dropdown at the top.
Step 1: Click Add Duty
Step 2: Fill in the required information
Please note that the system will make sure the Driver will be back at the End Address at the given End Time. No need for extra safety margin.
If you already have duties created that you want to duplicate over multiple days, select the duties you would like to duplicate by selecting the corresponding checkboxes next to each duty and then click Duplicate Duties in the top right.
Next, decide if you want the duties to be duplicated with the same drivers by selecting/deselecting the “Include driver assignment” checkbox option. To choose the dates you would like to duplicate to, click on the calendar dropdown.
To edit a Duty: click on a Duty from the overview.
Please note that you cannot change the Start/End Time or Start/End Address.
Deleting and Canceling Duties
To delete a duty: Click the Delete Duty button.
If the Delete Duty button is not there, but replaced with a Cancel Duty button that means that the selected Duty has requests on the manifest.
To delete multiple Duties at once you can tick the boxes at the left of the Duties and a button to delete the selected Duties will appear in the top right corner.
Note: deleting a duty that has requests attached to it will engage Spare’s vehicle rematching process. The vehicle rematching process will automatically reassign requests from a canceled duty to other duties where possible (based on the service’s set parameters, such as trip flexibility). If no duties are scheduled that can take the requests from the canceled duty, the requests will be cancelled, but will remain listed in the requests menu. Spare therefore recommends trying to edit a duty with requests first. However, if you need to cancel a duty and will be replacing it with another, create the new duty first before deleting the old duty so that the old duty’s requests can be rematched to the new one.
Duty Details page
On the Duty Details page you can view the duty’s details, Edit or Delete the duty, and Pause Matching for the duty. The Pause/Resume Duty Matching feature allows operators to temporarily pause the matching of trips to a particular duty in cases where there has been a vehicle disruption.
In the Time Travel box, below the Duty Details, you can view the various stops of the selected duty. In the top left, you can use the blue time slider to see the location of the duty at a given point in time.
What statuses can a duty have?
Scheduled: The duty is scheduled in the Spare Platform. Passengers can request trips for duties that have been scheduled.
In Progress: The duty is in progress and the vehicle is currently performing pickups, dropoffs, or standing by for requests. Passengers can request trips for duties that are in progress.
Completed: The duty is completed and cannot receive new passenger requests.
Cancelled: The duty is cancelled and cannot receive new passenger requests.
A few important points to keep in mind when creating duties
- Duties, along with service hours, define the availability of the service, which means that in a Guaranteed Supply service type, if there are no duties during scheduled service hours, there will be no availability and riders will not be able to book trips.
- Duty start and end addresses and times will impose restrictions on the matching of trips. By adding a start and end location, duties will be restricted to starting and ending at those addresses and times, which means that if there are trip requests that would cause the driver to arrive at their end address later than the scheduled end time, these requests will not be matched. If you wish to remove this restriction, you can leave the Address fields blank.
- Duties do not need to be assigned to a driver when created. If you know the duty schedule, but not the driver schedule, you can create a duty and assign it later on. You will see a red “Action Needed” tag next to the duty, signifying that you need to assign the duty before it can become active. Note: duties cannot go online until there is a driver assignment, however they will still receive trip requests.
- For system efficiency, longer duties are generally better than shorter duties. With shorter duties (e.g. 2 hours) much of the time spent will be on driving from the start and end address of the duty.