Standard Questions

If you would like some assistance with the platform please select the chat icon in the bottom right corner of your screen.

The best first step is to search for an article. We have an extensive library of articles to help you navigate the platform.

If you are unable to find an answer, please feel free to chat with us. A member of the team will help you get to the bottom of your question.

You are also able to communicate with our team via email at [email protected].

Outages and Urgent Issues

If you are experiencing a service outage, please initiate a chat. We will need to know your name, number/email, and the issue that you are experiencing. Our team will work to understand the issue, and then escalate internally.

We will reach back out to you right away.

For Administrators, you are also able to reach us by phone via our Outage Support line.

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