This help article will outline how the override flexibility feature can be set up and used.
What is the Override Flexibilities Limit?
Override Flexibilities Limit is a setting which allows the system to search for a trip request slot outside of flexibility limits set up at the service level when the request won't fit in otherwise.
The option will only appear when a trip request is unable to be booked.
How do I set up an Override Flexibilities Limit?
The Override Flexibilities Limit can be set up at the service level.
How will I know what other requests have been impacted?
When the Override Flexibilities Limit option is selected, a warning message will appear and display a list of any impacted requests.
Who has access to this feature?
A user needs to have 'Operations Manager' or 'Administrator' access to use this feature. Further details about different platform user permissions can be found here.