This update focuses on improving the experience of drivers by addressing bugs and messaging defects.
Key Changes:
Bug fix for No-Show Timers.
Increase clarity on when to start driving.
Improving performance of Driver - Dispatch Messaging on Android Devices.
Reintroducing the ability for drivers to mark multiple passengers as dropped off together.
Testing & Release Process
Testing & Release Process
Internal Testing (Phase I)
This release has undergone strict testing across multiple devices and operating systems, including:
Complete tests on both Android and iOS devices. This tests 100+ scenarios.
Multi-device testing using Browserstack and SauceLabs, targeting the exact hardware and operating system configurations of our customers.
Agency Testing (Phase II, Optional)
Opt-in phase for organizations that have opted in to early testing. During this opt-in phase, select users will update to v2.67 and use it to perform real duties.
Public Release (Phase III)
Once user testing is complete, v2.67 becomes available on the Play Store and App Store for users to download on the timeline they choose.
Bug Fixes
No-Show Timers
Previous Behaviour: When arrived at a pickup, the countdown timer for when a driver should mark a rider as a No-Show would reset unexpectedly.
New Behaviour: Once the countdown timer has begun, it does not reset or add time.
Time until next pickup
Previous Behaviour: When drivers had idle time before their next pickup, the tablet would display that they were early without making it clear when they needed to start driving.
New Behaviour: The time until a driver needs to start driving is displayed on main screen and counts down in real time.
Driver Dispatch Messaging
Note: this feature is part of the Dispatch Package and will not apply to all organizations.
Previous Behaviour: After receiving messages from dispatch, drivers on Android devices are periodically unable to send responses.
New Behaviour: Drivers can draft and send messages.
Mark passengers as dropped off
Previous Behaviour: Drivers had to drop off individual riders in order, even if a rider chooses to disembark early.
New Behaviour: Drivers can drop off passengers currently on the vehicle out of order if necessary.