March 4, 2025
Recurring trips just got easier—now available in the Rider App
Riders can now book recurring trips directly from the Rider App! Whether it’s a weekly grocery run, regular medical appointments, or a daily commute, riders can easily schedule trips that repeat on their terms—no need to call in every time.
By bringing this capability to the Rider App, we’re giving riders more flexibility while ensuring agencies maintain full control over recurring bookings. To enable this feature, please contact your Spare representative.
Streamlining duty edits have never been simpler
You spoke, we listened! Admins can now adjust duty start and end times even if trips are impacted. A new confirmation modal lets them proceed while moving affected trips to an "unmatched" state for Spare Engine to rematch. Available for agencies with Optimization Pro. Speak to your Spare representative to learn more.
Let drivers take breaks at the right place, every time
Spare now supports scheduled driver breaks at fixed locations, improving compliance with union agreements and keeping operations running smoothly. Drivers are automatically navigated to their break spots, with breaks starting and ending seamlessly based on location and schedule. This ensures consistency, reduces disruptions, and factors break travel time into scheduling for better efficiency. → Learn more.
Understand why Open Fleet trips don’t match
When a trip doesn’t match with an Open Fleet like Uber or UZURV, agencies can now see why—whether it’s due to eligibility restrictions, vehicle availability, or other factors. This new visibility, available from the Trip Request page, helps agencies troubleshoot issues faster and improve service reliability.
This feature will be enabled for all customers at the end of March. Interested in early access? Speak to your Spare representative to learn more.
Other improvements
Other improvements
A minor version update of the Spare Driver app has been published to improve readability, enable organizations to enable viewing the map when the vehicle is idle, and show scheduled breaks in the full manifest
Services can now have both Internal and External names, allowing agencies to simplify the names that appear for riders
Request page URLs have been simplified for easier link-sharing. Old links will continue to work
Multiple accessibility improvements have been made. Spare's default font has been updated to use Inter for readability, phone numbers are automatically formatted with spacing, Eligibility forms can be submitted through keyboard inputs, and the position of the status bar on the request page has been updated
Request Cancellation Reason and Cancellation Notes are now options for Rider Notifications
Eligibility tables have additional filtering options
The Export action is now positioned with other action buttons
Fixed a bug causing Duty Time Travel views not to save in the Japan region
February 18, 2025
Smarter, more adaptive trip assignments
Spare Engine already optimizes trip assignments in real-time, but some scenarios require human dispatchers to step in—like balancing detour limits, fleet costs, or trip constraints. Automatic Overrides lets Spare Engine make intelligent adjustments in these edge cases, reducing dispatcher workload while keeping service efficient and reliable. → Interested in enabling this feature? Speak to your Spare representative to learn more.
Activity
Spare’s new Activity feed makes investigations faster and more intuitive by allowing you to see a full timeline of the trip or eligibility case you’re looking at. Expand events to see exactly what changed then add comments or tag members of your team to make collaboration easier than ever. → Learn more.
Other improvements
Other improvements
Enabled using zones and stops across multiple services, reducing the time required for service planners to launch additional services
AI Voice agents can now be configured to swap between English and Spanish in response to the language used by the caller
AI Voice bookings can now be requested using custom stop names for pickup and dropoff locations
Archiving Riders is now the default behaviour, with deletion of an archived rider's profile being a separate action
Spare Operations users will be warned if they attempt to archive a rider profile with an active wallet balance
Resolved an issue that allows Rider Web bookings to be left in a pending state
Improved speed when searching for multi-leg journeys
February 3, 2025
Keep operations running smoothly with disaster recovery backups
Spare’s Offline Driver Schedules ensure uninterrupted demand response operations during system or network outages. Secure, automated backups store critical trip and driver data, while password-protected manifests keep operations running smoothly. The recovery portal allows drivers to complete trips without interruption, ensuring service continuity for riders who depend on you. → Learn more.
Save on Stripe fees with grouped transactions
Lower your Stripe fees and simplify payment management by bundling transactions over six days. This means fewer processing fees for your team. → Learn more.
Stay focused and work faster with peek view
Quickly access and update rider details in a side panel—no more jumping between pages. Make trip changes, update payments, or add favorite locations without losing your place. → Learn more.
Other improvements
Other improvements
Admins and Service Planners can now search for an address while editing or reviewing a service
Added ability to cancel multiple duties at once, matching the flow for bulk deleting duties
Forms in the Rider App are now easier to use via screen reader
Rider App Announcements now display in order of priority first, and created date second, so existing high priority announcements will no longer be sorted behind newer low priority announcements