How to track AI Voice & Chat KPIs
We have a pre-built AI voice dashboard available for your selection within our analytics template library, just search 'AI Voice Analytics'.
These reports track data points like:
Total calls
Total minutes
Total outcomes
% calls forwarded
Monthly billing
How to review AI Voice Calls
All AI Voice calls are recorded and can be reviewed on a rider's profile. To view an AI Voice call, Select on a rider profile, scroll down to AI Voice conversations under the Overview tab, and select one of the calls.
