When you're booking a ride, you may sometimes see messages indicating that a ride isn't available at that moment. Here's what each message means and what you can do.
"Outside of service hours"
What it means: The pickup time you've requested falls outside the hours when this transit service operates in your area. This could happen if you're trying to book a ride too early in the morning, too late at night, or on a day when the service doesn't run (like weekends or holidays, depending on your local service).
What you'll see: Along with this message, the app will show you the next available service times for each transit option, so you know when you can book.
What you can do:
Choose a different pickup time that falls within the listed service hours
Check if another day has earlier or later availability
If you need a ride urgently outside these hours, consider alternative transportation options
"No rides available"
What it means: The service is currently operating, but all vehicles are busy serving other riders right now. This typically happens during peak travel times when demand is high.
What you'll see: A message saying "We're really busy right now! Please try again in a few minutes or with different settings."
What you can do:
Wait a few minutes and refresh to check again — availability changes frequently
Try adjusting your pickup or drop-off time
Consider a slightly different pickup or drop-off location
If available, try a different service option
"No trips found"
What it means: The app couldn't find a route between your selected pickup and drop-off locations with your current settings. This might happen if one of your locations is outside the service area, or if the trip doesn't work with your selected options.
What you'll see: A message saying "We couldn't find a trip between these locations that fits the current settings."
What you can do:
Double-check that both your pickup and drop-off addresses are correct
Try a nearby landmark or intersection if your exact address isn't recognized
Adjust your trip settings (like number of passengers or accessibility options)
Check the service area map if one is available in the app
"Your account is temporarily suspended"
What it means: There's a temporary hold on your account that prevents booking for this particular day.
What you'll see: A message saying "Your account is temporarily suspended from riding on this day. Try another day."
What you can do:
Try booking a ride for a different day
Contact customer support if you believe this is an error or need more information about your account status
Need more help?
If you're seeing one of these messages and aren't sure what to do, or if you've tried the suggestions above and still can't book a ride, contact your Spare Representative.