Skip to main content
Which Settings can a Rider Access?
Updated over 6 months ago

Providing self-serve tools means that riders can adjust preferences and account settings on their own, without having to call in to your booking agents. This article answers the questions of:

  1. What settings are available to a rider?

  2. Are there any restrictions administrators can place on these settings?

Accessing any Account Settings

All of these settings can be found by clicking the button in the top left of the Rider App or Rider Web:

Profile Account Settings

Clicking "Edit Profile" from the account settings menu will bring you to a page that looks like this:

Data

Required?

Notes

First Name

Yes

Can be configured so that riders cannot edit this once set. Speak to your Spare Representative to enable this.

Last Name

Yes

Can be configured so that riders cannot edit this once set. Speak to your Spare Representative to enable this.

Email

No

Phone number

Yes

At this time, it's not possible for riders to edit their phone number.

Preferred Notification Channel

No

This field can appear if your organization has purchased Spare's Notifications Pro package. Speak to your Spare Representative to learn more.

Preferred Language

No

This field can appear if your organization has purchased Spare's Notifications Pro package. Speak to your Spare Representative to learn more.

Custom Fields

Variable

Any type of field can be added to this page to collect information about riders, and your organization can choose whether these are visible to riders, editable, and/or required.

Other Account Settings

Setting

Description

Scheduled Trips

View upcoming scheduled trips and cancel any unneeded ones

Past Trips

View trip and fare details from past trips

Fare Passes

Add and manage fare passes

Promos

Add and manage promo codes

Payments

Manage payment methods, choose and change the default method. Which methods are available and what they're called can be configured by the agency in Spare Launch

Favourite Locations

Add and manage favourite locations, including location specific notes for each one

Default Trip Preferences

Set defaults for the rider types and accessibility features you normally ride with. Agencies can choose whether to show or hide this option to riders.

Group Memberships

Join and view which groups you're a part of. Often used for eligibility-based services

Fleet Agreements

View and manage fleet agreements, which enable riders to get matched to various fleets the agency provides. For more information, see Open Fleets.

Did this answer your question?