Providing self-serve tools means that riders can adjust preferences and account settings on their own, without having to call in to your booking agents. This article answers the questions of:
What settings are available to a rider?
Are there any restrictions administrators can place on these settings?
Accessing any Account Settings
All of these settings can be found by clicking the button in the top left of the Rider App or Rider Web:
Profile Account Settings
Clicking "Edit Profile" from the account settings menu will bring you to a page that looks like this:
Data | Required? | Notes |
First Name | Yes | Can be configured so that riders cannot edit this once set. Speak to your Spare Representative to enable this. |
Last Name | Yes | Can be configured so that riders cannot edit this once set. Speak to your Spare Representative to enable this. |
No |
| |
Phone number | Yes | At this time, it's not possible for riders to edit their phone number. |
Preferred Notification Channel | No | This field can appear if your organization has purchased Spare's Notifications Pro package. Speak to your Spare Representative to learn more. |
Preferred Language | No | This field can appear if your organization has purchased Spare's Notifications Pro package. Speak to your Spare Representative to learn more. |
Custom Fields | Variable | Any type of field can be added to this page to collect information about riders, and your organization can choose whether these are visible to riders, editable, and/or required. |
Other Account Settings
Setting | Description |
Scheduled Trips | View upcoming scheduled trips and cancel any unneeded ones |
Past Trips | View trip and fare details from past trips |
Fare Passes | Add and manage fare passes |
Promos | Add and manage promo codes |
Payments | Manage payment methods, choose and change the default method. Which methods are available and what they're called can be configured by the agency in Spare Launch |
Favourite Locations | Add and manage favourite locations, including location specific notes for each one |
Default Trip Preferences | Set defaults for the rider types and accessibility features you normally ride with. Agencies can choose whether to show or hide this option to riders. |
Group Memberships | Join and view which groups you're a part of. Often used for eligibility-based services |
Fleet Agreements | View and manage fleet agreements, which enable riders to get matched to various fleets the agency provides. For more information, see Open Fleets. |