Configure at which hours the the AI is able to forward calls to a the human call centre. If the rider wants to speak to a human after these hours, the AI will tell the rider that the call centre is closed from x to y and will let them know when they are next able to call and reach the human call centre.
Set up
Settings → Advanced → Agent Forwarding Hours
Select the hours at which the forwarding line is open. Select any special holiday days.
When creating or editing an AI Agent, head to the bottom and select the opening hours you have created in the previous step.
