This feature enhances the rider experience by validating pickup and dropoff locations in real-time during the booking process. It provides immediate feedback if a location is outside the service zone, allowing riders to make adjustments without delay, ultimately streamlining the booking flow.
How does it work?
Enter Locations
When riders input a location, the system instantly checks if the location is within the designated service zone.
If a location is outside the service zone or in a separate service area, a notification appears directly in the booking interface.
Map Interaction
On the map view, areas outside the service zones are clearly marked or greyed out, preventing selection.
If a rider selects a location on the map that is outside the valid zones, an error message is promptly displayed.
Correcting Errors
The system offers suggestions for nearby valid locations when possible.
Riders can drag the pin on the map within the valid zones to fine-tune their pickup or dropoff points.
FAQ
Q: What happens if I mistakenly enter a location outside the service zones?
A: The system will immediately alert you and prevent you from proceeding. It may suggest nearby valid locations to assist you in correcting the entry.
Q: Can I manually adjust my location on the map after receiving an error?
A: Yes, you can manually adjust your pickup or dropoff location by moving the pin within the boundaries of valid service zones on the map.
Q: How does Spare select the Zone used by the rider?
The zones are ranked based on the following rules:
First we select Zones that have time rules that are active at at the time the trip is requested
If multiple zones satisfy the time rules, we check the size of the zone and use the smallest possible zone.