The Trip Timeline improvement is a feature designed to enhance the visibility and management of transit trips within the Spare platform. This feature provides users with an improved visual representation of their journey, pre- and post-confirmation.
We noticed that riders were often cancelling trips very quickly after booking. Prior to this change, more information about the journey was available post-confirmation and so riders would book, check that information, and then cancel if they didn't like it.
This could lead to higher cancellation rates for your agency, and is a frustrating experience for riders who would spend more time booking trips than necessary. Trip Timelines brings all the important info about a rider's journey into a consistent view, shown prior to and post confirmation.
What does it look like?
There are many types of trips a rider can book and ways for agencies to configure which trips are available. Here are some examples using particular settings:
Confirmation Page — Leave Now Trip in a Stop-to-Stop Zone
Scheduled Trip Page — Leave Now Trip in a Stop-to-Stop Zone
Driver Arriving — Leave Now Trip in a Stop-to-Stop Zone
Confirmation Page — Scheduled Trip in a Door-to-Door Zone
Scheduled Trip Page — Scheduled Trip in a Door-to-Door Zone
Driver is Arriving — Scheduled Trip in a Door-to-Door Zone
Other Notes
As of May 2024, the Trip Timeline can also include rider-specific notes for each stop. These can be configured when setting up stops in Service Planning.