Your service is unique, and so the first experience for your riders should showcase that! With our new customer onboarding feature, now you can.
How do I set up a custom Rider Guide?
In Spare Operations, head to: Settings > General > Rider Interface and Scroll down to Rider Guide
Once there, you can edit the existing onboarding flow, add new steps, and reorder the flow itself.
How many steps can I have in the Rider Guide?
You can feature as many steps as you like, but we recommend a maximum of six.
What images can I use in the Rider Guide?
Choose from our library of existing images, or upload your own.
Image requirements
Format: PNG, JPG, or JPEG
Dimensions: 1080×1080px (minimum) or 1600×1600px (recommended for higher resolution displays)
Aspect ratio: Square (1:1)
Max file size: 20MB
Tips for best results
Use the 1600×1600px size if possible. Images scale to fill the screen width, so higher resolution looks sharper on larger devices
Keep important content (logos, text, key visuals) centered and away from the edges, as images may be cropped on smaller screens
PNG works best for illustrations and graphics with flat colors; JPG is better suited for photographs
What about if my organization supports multiple languages?
Under Settings > General > Organization, you'll find the ability to edit rider notifications. Here, you can specify which languages your organization supports and add new ones. Any languages found in this list can be configured in your Rider Guide. Then, if the rider's device language is set to that language, this text will show.
When do riders access the Rider Guide?
By default, riders will see the Rider Guide the first time they download and access the app. Then, it can be accessed in the future by clicking on the Account button in the top left corner of the home screen, scrolling to Help and clicking Rider Guide.