About this feature:
Engage Analytics serves you high level reporting and granular exports so that you can assess performance of all processes you run in Engage. This article shows how to access Engage Analytics and how to filter your data for both quick reports and comprehensive exports.
How do I Access Engage Analytics
To access Engage Analytics, click on the graph icon on the left-hand side of your screen, then select either Engage Analytics if you want to look at summaries or Engage Reporting if you want to export information.
Engage Analytics
Engage Reporting
Using Engage Analytics
Case Template Filter: Choose which case types you want to view data for. Archived case types can be selected. Note that for the Assignments and Group Memberships tabs, you can filter by Team Member and the Group as well.
Date Filter: Use this tab to select the date range you want to see results for.
Tab Select: Click each tab to change view. The selected tab will be underlined in blue.
Exporting Data: Hover your cursor over the "more Information" icon next to each value to see the definition of each metric.
Graphs: View the graphs at the bottom of each tab to learn more about when cases were created or assigned, and when memberships were created.
Using Engage Reporting
This page allows you to export of your Engage data as an XLSX or CSV. Clicking Download will open the modal below in order to let you add filters to your export.
