Spare provides a comprehensive set of default roles that serve as the foundation for managing user permissions across your organization. These predefined roles are designed to streamline access control by grouping common permissions together, making it easier to assign appropriate access levels to different users.
To implement these roles effectively, you'll apply them to user groups as access grants. This approach allows you to control what users can see and do within the system based on their responsibilities and requirements. Additionally, Spare supports role layering, which means you can apply multiple roles to a single user group simultaneously. This flexibility enables you to create custom permission combinations that precisely match your organizational needs without having to create entirely new roles from scratch.
You can find a summary of roles and associated permissions for quick reference below, while the full detailed breakdown of permissions can be found here.
Consolidated Permissions
Full Access/Full Management: Complete CRUD (Create, Read, Update, Delete) permissions
View: Read-only access
Create: Can create new records
Edit: Can modify existing records
Delete: Can remove records
Import/Export: Can import/export data
-: No access to this feature
Feature | Administrator | Platform User | Booking Agent Assistant | Operations Contractor | Scheduler Contractor | Operations Assistant | App Developer | Access To Eligibility | Access To Realize | Access To Analytics | Service Planner | Scheduler | Booking Agent | Operations Manager |
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Admin Portal | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access | Full Access |
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Spare Analytics | Full Access | - | - | - | - | - | - | - | - | Full Access | - | - | - | - |
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Spare Realize | Full Access | - | - | - | - | - | - | - | Full Access | - | - | - | - | - |
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Authorization Groups | Full Management | - | - | - | - | - | - | - | - | - | - | - | - | - |
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Roles | Full Management | - | - | - | - | - | - | - | - | - | - | - | - | - |
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Platform Users | Full Management | View, Edit Own | View, Edit Own | View | View | View | Create, Edit, Edit Own | View, Edit Own | View, Edit Own | View, Edit Own | View, Edit Own | View, Edit Own | View, Edit Own | View, Edit Own |
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Drivers | Full Management | - | View | View, Create, Edit, Delete | View, Create, Edit, Delete | Create, Edit, Delete | Full Management | - | - | - | Create, Edit, Delete | Create, Edit, Delete | Import, Export | Full Management |
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Riders | Full Management | - | View, Set PIN | - | - | Full Management | Full Management | View, Create, Edit, Delete, Set PIN | - | - | - | - | Full Management | Full Management |
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Organization | Full Management | View Config, View Backup | View Config, View Backup | - | - | - | Full Management | View Config, View Backup | View Config, View Backup | View Config, View Backup | View Config, View Backup | View Config, View Backup | View Config, View Backup | View Config, View Backup |
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Custom Fields | Create, Edit | View | View | - | - | - | - | View | View | View | View | View | View | View |
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User Bans | Full Management | - | View | - | - | Create, Edit | Full Management | - | - | - | - | - | Full Management | Full Management |
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Activity Log Events | View | - | View | View | View | View | View | View | - | - | View | View | View | View |
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Comments | Full Management | - | View, Create | View, Create | View, Create | View | View, Create | View, Create | - | - | - | - | View, Create | View, Create |
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Data Retention | Full Management | - | - | - | - | - | - | - | - | - | - | - | - | - |
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Notification Settings | Full Management | - | - | - | - | - | View, Create, Edit | - | - | - | View | - | View | View, Create, Edit |
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App Announcements | Full Management | - | View | View | View | View, Create, Edit | View | - | - | - | View, Create, Edit | View | View | View, Create, Edit |
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Bulk Messages | Full Management | - | - | - | - | - | View, Create, Edit | - | - | - | View, Create, Edit | - | View, Create, Edit | View, Create, Edit |
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Operational Alerts | Subscribe | - | Subscribe | Subscribe | Subscribe | - | - | - | - | - | Subscribe | Subscribe | Subscribe | Subscribe |
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Requests | Full Management | - | View, Create, Edit, Create Estimate | View | View | View, Create, Edit, Manual Intervention | View | - | - | - | View | View, Predictions | View, Create, Edit, Create Estimate | Full Management |
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Trips | Full Management | - | View, Create, Edit | - | - | View, Create, Edit | View, Create, Edit | - | - | - | View, Create, Edit | - | View, Create, Edit | View, Create, Edit |
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Favorite Locations | Full Management | - | View, Edit, Delete | - | - | View, Delete, Import | View, Delete, Import | - | - | - | View, Edit, Delete, Import | - | View, Edit, Delete, Import | View, Edit, Delete, Import |
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Services | Full Management | - | View | View | View | - | Full Management | - | - | - | View, Create, Edit, Delete, Share, Import | View | View | View |
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Time Rules | Full Management | - | - | - | - | - | Full Management | - | - | - | Full Management | - | - | - |
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Fleets | Full Management | - | - | - | - | - | Full Management | - | - | - | View, Create, Edit | View, Create, Edit | - | - |
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Vehicles | Full Management | - | View | View | View | View, Create, Edit | Full Management | - | - | - | Full Management | Full Management | Full Management | Full Management |
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Vehicle Types | Full Management | - | View, Create, Edit, Delete | View | View | - | Full Management | - | - | - | Full Management | Full Management | Full Management | Full Management |
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Vehicle Inspections | Full Management | - | - | - | - | View | View, Create, Edit | - | - | - | View, Create, Edit | - | - | View, Create, Edit |
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Duties | Full Management | - | View | View, Create, Edit, Cancel | View, Create, Edit, Cancel | View, Create, Edit, Cancel, Delete | Full Management | - | - | - | Full Management | Full Management | Full Management | Full Management |
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Driver Communication | View, Send | - | View, Send | View, Send | View, Send | View, Send | View, Send | - | - | - | View, Send | View, Send | View, Send | View, Send |
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Vehicle Location | View | - | View | View | View | View | View | - | - | - | View | View | View | View |
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Duty Request Offers | View | - | - | - | View | - | - | - | - | - | View | View | View | View |
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Cancellation Reasons | Full Management | - | View | View | - | - | View | - | - | - | View | - | View | View |
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Rider-Driver Restrictions | Full Management | - | View, Create | View | - | View | View, Delete, Create, Edit | - | - | - | View, Create, Delete | View, Create, Delete | View, Create, Delete | View, Create, Delete |
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Rider-Rider Restrictions | Full Management | - | View, Create | View | - | View | View, Create, Delete | View, Create, Delete | - | - | View, Create, Delete | View, Create, Delete | View, Create, Delete | View, Create, Delete |
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Vehicle Type Restrictions | Full Management | - | View, Create, Edit, Delete | - | - | - | View, Create, Edit, Delete | - | - | - | View, Create, Edit, Delete | View, Create, Edit, Delete | View, Create, Edit, Delete | View, Create, Edit, Delete |
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Reviews | View | - | View | View | View | View | View | - | - | - | View | View | View | View |
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Payment Methods | Full Management | - | View, Collect, Phone Collection | - | - | View, Delete, Collect, Phone Collection | View, Delete, Collect, Phone Collection | - | - | - | View, Collect, Phone Collection | - | View, Delete, Collect, Phone Collection | View, Delete, Collect, Phone Collection |
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Payment Method Types | Create, Edit | - | View | - | - | View | View | - | - | - | View | - | View | View |
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Charges | View, Refund | - | - | - | - | View, Refund | View | - | - | - | View | View | View | View |
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Fare Passes | Full Management | - | View | - | - | - | Full Management | - | - | - | View, Create | - | View | View |
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Promos | Full Management | - | View | - | - | View, Apply | View | - | - | - | View | - | View | View |
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Fare Rules | Full Management | - | - | - | - | - | Full Management | - | - | - | View, Create, Edit, Delete | - | View, Create, Edit, Delete | View, Create, Edit, Delete |
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Tickets | Full Management | - | View | - | - | - | View, Edit, Delete | - | - | - | View, Edit, Delete | View, Edit, Delete | View, Edit, Delete | View, Edit, Delete |
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Tips | Full Management | - | - | - | - | - | Full Management | - | - | - | View | - | View | - |
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Groups | Full Management | - | View | - | - | - | - | View, Manage Memberships, Conditions, Import, Export | - | - | View, Create, Edit | View, Create, Edit, Conditions | View, Create, Edit, Manage Memberships | View, Create, Edit, Manage Memberships |
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Cases | - | - | - | - | - | - | - | Full Management | - | - | - | - | - | - |
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Case Types | - | - | - | - | - | - | - | Full Management | - | - | - | - | - | - |
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Forms | - | - | - | - | - | - | - | Full Management | - | - | - | - | - | - |
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Letters | - | - | - | - | - | - | - | Full Management | - | - | - | - | - | - |
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Calendar Connection | - | - | - | - | - | - | - | Full Management | - | - | - | - | - | - |
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Rider Guide | Edit | - | - | - | - | - | View | - | - | - | View | View | View | View |
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Devices | View | - | View | View | View | - | View | - | - | - | View | View | View | View |
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Webhooks | Full Management | - | - | - | - | - | Full Management | - | - | - | - | - | - | - |
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Workflows | Full Management | - | - | - | - | - | - | - | - | - | - | - | - | - |
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API Keys | Full Management | - | - | - | - | - | - | - | - | - | - | - | - | - |
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Audit Log | View | - | - | - | - | - | - | - | - | - | - | - | - | - |
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Operations Reports | Full Management | - | - | - | - | - | - | - | - | - | - | - | - | - |
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Eligibility Reports | View | - | - | - | - | - | - | Full Management | - | - | - | - | - | - |
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Metrics | View | - | View | - | - | - | - | - | - | - | View | - | View | View |
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Legend
Full Access/Full Management: Complete CRUD (Create, Read, Update, Delete) permissions
View: Read-only access
Create: Can create new records
Edit: Can modify existing records
Delete: Can remove records
Import/Export: Can import/export data
-: No access to this feature
Detailed Permissions Breakdown
Permission Group | Permission | Administrator | Platform User | Booking Agent Assistant | Operations Contractor | Scheduler Contractor | Operations Assistant | App Developer | Access To Eligibility | Access To Realize | Access To Analytics | Service Planner | Scheduler | Booking Agent | Operations Manager |
Platform | Use Admin Portal | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Spare Analytics | Access Analytics | Yes | No | No | No | No | No | No | No | No | Yes | No | No | No | No |
Spare Realize | Access Realize | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Realize | Access Realize | Yes | No | No | No | No | No | No | No | Yes | No | No | No | No | No |
Authorization Groups | View Authorization Groups | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Authorization Groups | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Delete Authorization Groups | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Roles | View Roles | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Roles | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Delete Roles | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Platform User | View Platform Users | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Create Platform Users | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Edit Platform Users | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Delete Platform Users | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Import Platform Users | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Edit Own Platform User | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Driver | View Drivers | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Drivers | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | Yes | No | Yes |
| Delete Drivers | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | Yes | No | Yes |
| Import Drivers | Yes | No | No | No | No | No | Yes | No | No | No | No | No | Yes | Yes |
| Export Drivers | Yes | No | No | No | No | No | Yes | No | No | No | No | No | Yes | Yes |
Rider | View Riders | Yes | No | Yes | No | No | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Yes |
| Create Riders | Yes | No | No | No | No | Yes | Yes | Yes | No | No | No | No | Yes | Yes |
| Edit Riders | Yes | No | No | No | No | Yes | Yes | Yes | No | No | No | No | Yes | Yes |
| Delete Riders | Yes | No | No | No | No | Yes | Yes | Yes | No | No | No | No | Yes | Yes |
| Import Riders | Yes | No | No | No | No | No | Yes | No | No | No | No | No | Yes | Yes |
| Export Riders | Yes | No | No | No | No | No | Yes | No | No | No | No | No | Yes | Yes |
| Set Phone PIN for Riders | Yes | No | Yes | No | No | No | Yes | Yes | No | No | No | No | Yes | Yes |
Organization | Configure Organization | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| View Organization Configuration | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| View Organization Backup Settings | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| View Custom Fields | Yes | Yes | Yes | No | No | No | No | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Create and Edit Custom Fields | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
User Ban | View User Bans | Yes | No | Yes | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
| Create and Edit User Bans | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
Event | View Activity Log Events | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Yes |
Comment | View Comments | Yes | No | Yes | Yes | Yes | Yes | Yes | Yes | No | No | No | No | Yes | Yes |
| Create Comments | Yes | No | Yes | Yes | Yes | No | Yes | Yes | No | No | No | No | Yes | Yes |
Data Retention Schedule | View Data Retention Schedules | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Data Retention Schedules | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Notification Preferences | View Notification Settings | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Notification Settings | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | Yes |
App Announcements | View Rider App Announcements | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Rider App Announcements | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | No | No | Yes |
Bulk Message | View Bulk Messages | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Bulk Messages | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
Operational Alerts | Subscribe | Yes | No | Yes | Yes | Yes | No | No | No | No | No | Yes | Yes | Yes | Yes |
Operations Reporting | View Operations Reports | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Operations Reports | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Delete Operations Reports | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Export Operations Reports | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Export Custom Reports | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Request | Create Estimate | Yes | No | Yes | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
| Create Estimate with Flexibility Overrides | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
| Create Unmatched Request | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
| View Request | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| View Request Discounts | Yes | No | Yes | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
| Create and Edit Requests | Yes | No | Yes | No | No | Yes | Yes | No | No | No | No | No | Yes | Yes |
| Rematch | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Manual Intervention | Yes | No | No | No | No | Yes | No | No | No | No | No | No | Yes | Yes |
| Show PLEO | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Export Request Reccurences | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| View Request Predictions | Yes | No | Yes | No | No | No | No | No | No | No | No | Yes | Yes | Yes |
| View Flexibility Overrides | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| View Request Daily Counts | Yes | No | Yes | Yes | Yes | Yes | No | No | No | No | Yes | Yes | Yes | Yes |
Journey | View Journey | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Journey | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
Favorite Location | View Favorite Locations | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Edit Favorite Locations | Yes | No | Yes | No | No | No | No | No | No | No | Yes | No | Yes | Yes |
| Delete Favorite Locations | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Import Favorite Locations | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
Service | View Services | Yes | No | Yes | Yes | Yes | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Services | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
| Delete Services | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
| Share Services | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
| Create & Edit Route | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Import Service and Service Related Objects | Yes | No | No | No | No | No | No | No | No | No | Yes | No | No | No |
Time Rule | View Time Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
| Create Time Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
| Edit Time Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
| Delete Time Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | No |
Fleet | View Fleets | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | No | No |
| Create New Fleets | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | No | No |
| Edit Fleets | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | No | No |
| Force Edit Fleets | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Vehicle | View Vehicles | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create Vehicles | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Edit Vehicles | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Import Vehicles | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Export Vehicles | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Vehicle Inspections | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | No | Yes |
| View Vehicle Inspections | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | No | No | Yes |
Vehicle Type | View Vehicle Types | Yes | No | Yes | Yes | Yes | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Vehicle Types | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Delete Vehicle Types | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
Duty | View Duties | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create Duties | Yes | No | No | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Edit Duties | Yes | No | No | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Cancel Duties | Yes | No | No | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Delete Duties | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Import Duties | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Export Duties | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Manually Trigger Duty Optimization | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| View Vehicle Location | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Complete Pickup or Dropoff | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Send Driver Messages | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| View Driver Messages | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
Duty Request Offer | View Duty Request Offers | Yes | No | No | No | Yes | No | No | No | No | No | Yes | Yes | Yes | Yes |
Matching Outcome | View Matching Outcomes | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Cancellation Reason | View Cancellation Reasons | Yes | No | Yes | Yes | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Cancellation Reasons | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Delete Cancellation Reasons | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Rider-Driver Restriction | View Rider-Driver Restrictions | Yes | No | Yes | Yes | No | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create Rider-Driver Restriction | Yes | No | Yes | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
| Delete Rider-Driver Restriction | Yes | No | Yes | No | No | No | Yes | Yes | No | No | Yes | Yes | Yes | Yes |
Rider-Rider Restriction | View Rider Restrictions | Yes | No | Yes | Yes | No | Yes | Yes | Yes | No | No | Yes | Yes | Yes | Yes |
| Create Rider Restrictions | Yes | No | Yes | No | No | No | Yes | Yes | No | No | Yes | Yes | Yes | Yes |
| Delete Rider Restrictions | Yes | No | Yes | No | No | No | Yes | Yes | No | No | Yes | Yes | Yes | Yes |
Allowed Vehicle Types | View Rider-Vehicle Type Restrictions | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Rider-Vehicle Type Restrictions | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Delete Rider-Vehicle Type Restrictions | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
Rider Representative | View Rider Representatives | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Rider Representatives | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
Rider-Fleet Agreement | View User Fleet Agreements | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create User Fleet Agreements | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Delete User Fleet Agreements | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Delete All User Fleet Agreements | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Review | View Reviews | Yes | No | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
Duty Delay | View Duty Delays | Yes | No | No | Yes | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
GTFS Realtime | View Vehicle Positions | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | No | No |
AI Voice | View AI Voice Agents | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit AI Voice Agents | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
View Metrics | View Metrics | Yes | No | Yes | No | No | No | No | No | No | No | Yes | No | Yes | Yes |
Payment Method Type | View Payment Method Types | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Payment Method Types | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Payment Method | View Payment Methods | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Delete Payment Methods | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Collect Directly | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Initiate Phone Collection | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Export Payment Methods | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Charge | View Charges | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Refund Charges | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | No | No |
Fare Pass | View Fare Passes | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Fare Passes | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| View Fare Pass Allocations | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create Fare Pass Allocations | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Edit Fare Pass Allocations | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Import Fare Pass Allocations | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Export Fare Pass Allocations | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
Promo | View Promos | Yes | No | Yes | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Promos | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Export Promos | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Apply Promo to Rider | Yes | No | No | No | No | Yes | Yes | No | No | No | Yes | No | Yes | Yes |
Fare Rule | View Fare Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Create and Edit Fare Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
| Delete Fare Rules | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | Yes |
Ticket | View Ticket Instances | Yes | No | Yes | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Edit Ticket Instances | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Delete Ticket Instances | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
Tip Policies | View Tips | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | No |
| View Tip Policies | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | No |
| Create and Edit Tip Policies | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | No |
| Delete Tip Policies | Yes | No | No | No | No | No | Yes | No | No | No | Yes | No | Yes | No |
Eligibility Reporting | View Eligibility Reporting | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Eligibility Reports | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Delete Eligibility Reports | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Export Eligibility Reports | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
Group | View Groups | Yes | No | Yes | No | No | No | No | Yes | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Groups | Yes | No | No | No | No | No | No | No | No | No | Yes | Yes | Yes | Yes |
| View Group Memberships | Yes | No | Yes | No | No | No | No | Yes | No | No | Yes | Yes | Yes | Yes |
| Manage Group Memberships | Yes | No | No | No | No | No | No | Yes | No | No | Yes | No | Yes | Yes |
| View Conditions | Yes | No | Yes | No | No | No | No | Yes | No | No | Yes | Yes | Yes | Yes |
| Create and Edit Conditions | Yes | No | No | No | No | No | No | Yes | No | No | Yes | Yes | Yes | Yes |
| Import Memberships | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Export Memberships | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
Case | View Cases | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Cases | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| View Case Forms | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Edit Case Forms | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| View Case Letters | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Case Letters | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Update Case Status | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| View Case Appointments | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Case Appointments | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
Case Type | View Case Types | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Case Types | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
Form Setup | View Forms | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Forms | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| View Form Contents | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Edit Form Contents | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
Letter | View Letters | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Letters | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
Calendar Connection | Connect Own Calendar | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| View Calendars | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| View Own Calendar | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Create and Edit Calendars | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Delete and Edit Calendars | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Rider Guide | View Rider Guide | Yes | No | No | No | No | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Edit Rider Guide | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
Device | View Devices | Yes | No | Yes | Yes | Yes | No | Yes | No | No | No | Yes | Yes | Yes | Yes |
Webhook | View Webhooks | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
| Create and Edit Webhooks | Yes | No | No | No | No | No | Yes | No | No | No | No | No | No | No |
Workflow | View Workflows | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Workflows | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Delete Workflows | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Asset | View Assets | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Assets | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Contact | View Contacts | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Contacts | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Meter Entries | View Meter Entries | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Meter Entries | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Service Tasks | View Service Tasks | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Service Tasks | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Service Programs | View Service Programs | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Service Programs | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Service Schedules | View Service Schedules | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Service Schedules | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Service Schedule Tasks | View Service Schedule Tasks | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Service Schedule Tasks | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Service Reminders | View Service Reminders | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Service Reminders | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
EAM Work Orders | View Work Orders | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Work Orders | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
EAM Service Entries | View Service Entries | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Service Entries | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
EAM Parts | View Parts | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Parts | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
EAM Issues | View Issues | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Issues | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
Audit Log | View Audit Log | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
API Key | View API Keys | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit API Keys | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Delete API Keys | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Manage API Key Users | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Subscribe to Operational Alerts | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | No | No |
| Rematch | Yes | No | No | No | No | Yes | No | No | No | No | No | No | No | No |
| Show PLFD | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Export Request References | Yes | No | No | No | No | No | No | No | No | No | No | No | No | Yes |
| Create Favorite Locations | Yes | No | No | No | No | Yes | Yes | No | No | No | No | No | No | No |
| Complete Pickup or Dropoff | Yes | No | No | No | No | Yes | No | No | No | No | No | No | No | No |
| Create and Edit Rider-Driver Restriction | Yes | No | No | No | No | No | Yes | Yes | No | No | No | No | No | No |
| Mark All User Fleet Agreements | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| View Eligibility Reports | Yes | No | No | No | No | No | No | Yes | No | No | No | No | No | No |
| Reports | Access To Operations Reports | No | No | No | No | No | No | No | No | Finance Manager\ | No | No | No | No |
| Export Custom Reports | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Export Request Resources | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Generate Driver Payout | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Create and Edit Events | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Access Realite | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Export Platform Users | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |
| Show PLED | Yes | No | No | No | No | No | No | No | No | No | No | Yes | No | Yes |
| Create and Edit Route | Yes | No | No | No | No | No | No | No | No | No | Yes | No | No | No |
| Make All User Fleet Agreements | Yes | No | No | No | No | No | No | No | No | No | No | No | No | No |