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Spare Roles & Permissions

This article provides an overview of Spare's default roles and associated permissions

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Written by Product Team
Updated yesterday

Spare provides a comprehensive set of default roles that serve as the foundation for managing user permissions across your organization. These predefined roles are designed to streamline access control by grouping common permissions together, making it easier to assign appropriate access levels to different users.

To implement these roles effectively, you'll apply them to user groups as access grants. This approach allows you to control what users can see and do within the system based on their responsibilities and requirements. Additionally, Spare supports role layering, which means you can apply multiple roles to a single user group simultaneously. This flexibility enables you to create custom permission combinations that precisely match your organizational needs without having to create entirely new roles from scratch.

You can find a summary of roles and associated permissions for quick reference below, while the full detailed breakdown of permissions can be found here.

Consolidated Permissions

  • Full Access/Full Management: Complete CRUD (Create, Read, Update, Delete) permissions

  • View: Read-only access

  • Create: Can create new records

  • Edit: Can modify existing records

  • Delete: Can remove records

  • Import/Export: Can import/export data

  • -: No access to this feature

Feature

Administrator

Platform User

Booking Agent Assistant

Operations Contractor

Scheduler Contractor

Operations Assistant

App Developer

Access To Eligibility

Access To Realize

Access To Analytics

Service Planner

Scheduler

Booking Agent

Operations Manager

Admin Portal

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Full Access

Spare Analytics

Full Access

-

-

-

-

-

-

-

-

Full Access

-

-

-

-

Spare Realize

Full Access

-

-

-

-

-

-

-

Full Access

-

-

-

-

-

Authorization Groups

Full Management

-

-

-

-

-

-

-

-

-

-

-

-

-

Roles

Full Management

-

-

-

-

-

-

-

-

-

-

-

-

-

Platform Users

Full Management

View, Edit Own

View, Edit Own

View

View

View

Create, Edit, Edit Own

View, Edit Own

View, Edit Own

View, Edit Own

View, Edit Own

View, Edit Own

View, Edit Own

View, Edit Own

Drivers

Full Management

-

View

View, Create, Edit, Delete

View, Create, Edit, Delete

Create, Edit, Delete

Full Management

-

-

-

Create, Edit, Delete

Create, Edit, Delete

Import, Export

Full Management

Riders

Full Management

-

View, Set PIN

-

-

Full Management

Full Management

View, Create, Edit, Delete, Set PIN

-

-

-

-

Full Management

Full Management

Organization

Full Management

View Config, View Backup

View Config, View Backup

-

-

-

Full Management

View Config, View Backup

View Config, View Backup

View Config, View Backup

View Config, View Backup

View Config, View Backup

View Config, View Backup

View Config, View Backup

Custom Fields

Create, Edit

View

View

-

-

-

-

View

View

View

View

View

View

View

User Bans

Full Management

-

View

-

-

Create, Edit

Full Management

-

-

-

-

-

Full Management

Full Management

Activity Log Events

View

-

View

View

View

View

View

View

-

-

View

View

View

View

Comments

Full Management

-

View, Create

View, Create

View, Create

View

View, Create

View, Create

-

-

-

-

View, Create

View, Create

Data Retention

Full Management

-

-

-

-

-

-

-

-

-

-

-

-

-

Notification Settings

Full Management

-

-

-

-

-

View, Create, Edit

-

-

-

View

-

View

View, Create, Edit

App Announcements

Full Management

-

View

View

View

View, Create, Edit

View

-

-

-

View, Create, Edit

View

View

View, Create, Edit

Bulk Messages

Full Management

-

-

-

-

-

View, Create, Edit

-

-

-

View, Create, Edit

-

View, Create, Edit

View, Create, Edit

Operational Alerts

Subscribe

-

Subscribe

Subscribe

Subscribe

-

-

-

-

-

Subscribe

Subscribe

Subscribe

Subscribe

Requests

Full Management

-

View, Create, Edit, Create Estimate

View

View

View, Create, Edit, Manual Intervention

View

-

-

-

View

View, Predictions

View, Create, Edit, Create Estimate

Full Management

Trips

Full Management

-

View, Create, Edit

-

-

View, Create, Edit

View, Create, Edit

-

-

-

View, Create, Edit

-

View, Create, Edit

View, Create, Edit

Favorite Locations

Full Management

-

View, Edit, Delete

-

-

View, Delete, Import

View, Delete, Import

-

-

-

View, Edit, Delete, Import

-

View, Edit, Delete, Import

View, Edit, Delete, Import

Services

Full Management

-

View

View

View

-

Full Management

-

-

-

View, Create, Edit, Delete, Share, Import

View

View

View

Time Rules

Full Management

-

-

-

-

-

Full Management

-

-

-

Full Management

-

-

-

Fleets

Full Management

-

-

-

-

-

Full Management

-

-

-

View, Create, Edit

View, Create, Edit

-

-

Vehicles

Full Management

-

View

View

View

View, Create, Edit

Full Management

-

-

-

Full Management

Full Management

Full Management

Full Management

Vehicle Types

Full Management

-

View, Create, Edit, Delete

View

View

-

Full Management

-

-

-

Full Management

Full Management

Full Management

Full Management

Vehicle Inspections

Full Management

-

-

-

-

View

View, Create, Edit

-

-

-

View, Create, Edit

-

-

View, Create, Edit

Duties

Full Management

-

View

View, Create, Edit, Cancel

View, Create, Edit, Cancel

View, Create, Edit, Cancel, Delete

Full Management

-

-

-

Full Management

Full Management

Full Management

Full Management

Driver Communication

View, Send

-

View, Send

View, Send

View, Send

View, Send

View, Send

-

-

-

View, Send

View, Send

View, Send

View, Send

Vehicle Location

View

-

View

View

View

View

View

-

-

-

View

View

View

View

Duty Request Offers

View

-

-

-

View

-

-

-

-

-

View

View

View

View

Cancellation Reasons

Full Management

-

View

View

-

-

View

-

-

-

View

-

View

View

Rider-Driver Restrictions

Full Management

-

View, Create

View

-

View

View, Delete, Create, Edit

-

-

-

View, Create, Delete

View, Create, Delete

View, Create, Delete

View, Create, Delete

Rider-Rider Restrictions

Full Management

-

View, Create

View

-

View

View, Create, Delete

View, Create, Delete

-

-

View, Create, Delete

View, Create, Delete

View, Create, Delete

View, Create, Delete

Vehicle Type Restrictions

Full Management

-

View, Create, Edit, Delete

-

-

-

View, Create, Edit, Delete

-

-

-

View, Create, Edit, Delete

View, Create, Edit, Delete

View, Create, Edit, Delete

View, Create, Edit, Delete

Reviews

View

-

View

View

View

View

View

-

-

-

View

View

View

View

Payment Methods

Full Management

-

View, Collect, Phone Collection

-

-

View, Delete, Collect, Phone Collection

View, Delete, Collect, Phone Collection

-

-

-

View, Collect, Phone Collection

-

View, Delete, Collect, Phone Collection

View, Delete, Collect, Phone Collection

Payment Method Types

Create, Edit

-

View

-

-

View

View

-

-

-

View

-

View

View

Charges

View, Refund

-

-

-

-

View, Refund

View

-

-

-

View

View

View

View

Fare Passes

Full Management

-

View

-

-

-

Full Management

-

-

-

View, Create

-

View

View

Promos

Full Management

-

View

-

-

View, Apply

View

-

-

-

View

-

View

View

Fare Rules

Full Management

-

-

-

-

-

Full Management

-

-

-

View, Create, Edit, Delete

-

View, Create, Edit, Delete

View, Create, Edit, Delete

Tickets

Full Management

-

View

-

-

-

View, Edit, Delete

-

-

-

View, Edit, Delete

View, Edit, Delete

View, Edit, Delete

View, Edit, Delete

Tips

Full Management

-

-

-

-

-

Full Management

-

-

-

View

-

View

-

Groups

Full Management

-

View

-

-

-

-

View, Manage Memberships, Conditions, Import, Export

-

-

View, Create, Edit

View, Create, Edit, Conditions

View, Create, Edit, Manage Memberships

View, Create, Edit, Manage Memberships

Cases

-

-

-

-

-

-

-

Full Management

-

-

-

-

-

-

Case Types

-

-

-

-

-

-

-

Full Management

-

-

-

-

-

-

Forms

-

-

-

-

-

-

-

Full Management

-

-

-

-

-

-

Letters

-

-

-

-

-

-

-

Full Management

-

-

-

-

-

-

Calendar Connection

-

-

-

-

-

-

-

Full Management

-

-

-

-

-

-

Rider Guide

Edit

-

-

-

-

-

View

-

-

-

View

View

View

View

Devices

View

-

View

View

View

-

View

-

-

-

View

View

View

View

Webhooks

Full Management

-

-

-

-

-

Full Management

-

-

-

-

-

-

-

Workflows

Full Management

-

-

-

-

-

-

-

-

-

-

-

-

-

API Keys

Full Management

-

-

-

-

-

-

-

-

-

-

-

-

-

Audit Log

View

-

-

-

-

-

-

-

-

-

-

-

-

-

Operations Reports

Full Management

-

-

-

-

-

-

-

-

-

-

-

-

-

Eligibility Reports

View

-

-

-

-

-

-

Full Management

-

-

-

-

-

-

Metrics

View

-

View

-

-

-

-

-

-

-

View

-

View

View

Legend

  • Full Access/Full Management: Complete CRUD (Create, Read, Update, Delete) permissions

  • View: Read-only access

  • Create: Can create new records

  • Edit: Can modify existing records

  • Delete: Can remove records

  • Import/Export: Can import/export data

  • -: No access to this feature

Detailed Permissions Breakdown

Permission Group

Permission

Administrator

Platform User

Booking Agent Assistant

Operations Contractor

Scheduler Contractor

Operations Assistant

App Developer

Access To Eligibility

Access To Realize

Access To Analytics

Service Planner

Scheduler

Booking Agent

Operations Manager

Platform

Use Admin Portal

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Spare Analytics

Access Analytics

Yes

No

No

No

No

No

No

No

No

Yes

No

No

No

No

Spare Realize

Access Realize

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Realize

Access Realize

Yes

No

No

No

No

No

No

No

Yes

No

No

No

No

No

Authorization Groups

View Authorization Groups

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Authorization Groups

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Delete Authorization Groups

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Roles

View Roles

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Roles

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Delete Roles

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Platform User

View Platform Users

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Create Platform Users

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Edit Platform Users

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Delete Platform Users

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Import Platform Users

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Edit Own Platform User

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Driver

View Drivers

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Create and Edit Drivers

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

Yes

No

Yes

Delete Drivers

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

Yes

No

Yes

Import Drivers

Yes

No

No

No

No

No

Yes

No

No

No

No

No

Yes

Yes

Export Drivers

Yes

No

No

No

No

No

Yes

No

No

No

No

No

Yes

Yes

Rider

View Riders

Yes

No

Yes

No

No

Yes

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Create Riders

Yes

No

No

No

No

Yes

Yes

Yes

No

No

No

No

Yes

Yes

Edit Riders

Yes

No

No

No

No

Yes

Yes

Yes

No

No

No

No

Yes

Yes

Delete Riders

Yes

No

No

No

No

Yes

Yes

Yes

No

No

No

No

Yes

Yes

Import Riders

Yes

No

No

No

No

No

Yes

No

No

No

No

No

Yes

Yes

Export Riders

Yes

No

No

No

No

No

Yes

No

No

No

No

No

Yes

Yes

Set Phone PIN for Riders

Yes

No

Yes

No

No

No

Yes

Yes

No

No

No

No

Yes

Yes

Organization

Configure Organization

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

View Organization Configuration

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

View Organization Backup Settings

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Yes

View Custom Fields

Yes

Yes

Yes

No

No

No

No

Yes

Yes

Yes

Yes

Yes

Yes

Yes

Create and Edit Custom Fields

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

User Ban

View User Bans

Yes

No

Yes

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

Create and Edit User Bans

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

Event

View Activity Log Events

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Comment

View Comments

Yes

No

Yes

Yes

Yes

Yes

Yes

Yes

No

No

No

No

Yes

Yes

Create Comments

Yes

No

Yes

Yes

Yes

No

Yes

Yes

No

No

No

No

Yes

Yes

Data Retention Schedule

View Data Retention Schedules

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Data Retention Schedules

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Notification Preferences

View Notification Settings

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Notification Settings

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

Yes

App Announcements

View Rider App Announcements

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Create and Edit Rider App Announcements

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

No

No

Yes

Bulk Message

View Bulk Messages

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Bulk Messages

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Operational Alerts

Subscribe

Yes

No

Yes

Yes

Yes

No

No

No

No

No

Yes

Yes

Yes

Yes

Operations Reporting

View Operations Reports

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Operations Reports

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Delete Operations Reports

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Export Operations Reports

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Export Custom Reports

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Request

Create Estimate

Yes

No

Yes

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

Create Estimate with Flexibility Overrides

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

Create Unmatched Request

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

View Request

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

View Request Discounts

Yes

No

Yes

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

Create and Edit Requests

Yes

No

Yes

No

No

Yes

Yes

No

No

No

No

No

Yes

Yes

Rematch

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Manual Intervention

Yes

No

No

No

No

Yes

No

No

No

No

No

No

Yes

Yes

Show PLEO

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Export Request Reccurences

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

View Request Predictions

Yes

No

Yes

No

No

No

No

No

No

No

No

Yes

Yes

Yes

View Flexibility Overrides

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

View Request Daily Counts

Yes

No

Yes

Yes

Yes

Yes

No

No

No

No

Yes

Yes

Yes

Yes

Journey

View Journey

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Journey

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Favorite Location

View Favorite Locations

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Edit Favorite Locations

Yes

No

Yes

No

No

No

No

No

No

No

Yes

No

Yes

Yes

Delete Favorite Locations

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Import Favorite Locations

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Service

View Services

Yes

No

Yes

Yes

Yes

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Create and Edit Services

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Delete Services

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Share Services

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Create & Edit Route

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Import Service and Service Related Objects

Yes

No

No

No

No

No

No

No

No

No

Yes

No

No

No

Time Rule

View Time Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Create Time Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Edit Time Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Delete Time Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

No

Fleet

View Fleets

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

No

No

Create New Fleets

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

No

No

Edit Fleets

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

No

No

Force Edit Fleets

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Vehicle

View Vehicles

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Create Vehicles

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Edit Vehicles

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Import Vehicles

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Export Vehicles

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Create and Edit Vehicle Inspections

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

No

Yes

View Vehicle Inspections

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

No

No

Yes

Vehicle Type

View Vehicle Types

Yes

No

Yes

Yes

Yes

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Create and Edit Vehicle Types

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Delete Vehicle Types

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Duty

View Duties

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Create Duties

Yes

No

No

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Edit Duties

Yes

No

No

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Cancel Duties

Yes

No

No

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Delete Duties

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Import Duties

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Export Duties

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Manually Trigger Duty Optimization

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

View Vehicle Location

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Complete Pickup or Dropoff

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Send Driver Messages

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

View Driver Messages

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Duty Request Offer

View Duty Request Offers

Yes

No

No

No

Yes

No

No

No

No

No

Yes

Yes

Yes

Yes

Matching Outcome

View Matching Outcomes

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Cancellation Reason

View Cancellation Reasons

Yes

No

Yes

Yes

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Cancellation Reasons

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Delete Cancellation Reasons

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Rider-Driver Restriction

View Rider-Driver Restrictions

Yes

No

Yes

Yes

No

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Create Rider-Driver Restriction

Yes

No

Yes

No

No

No

No

No

No

No

Yes

Yes

Yes

Yes

Delete Rider-Driver Restriction

Yes

No

Yes

No

No

No

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Rider-Rider Restriction

View Rider Restrictions

Yes

No

Yes

Yes

No

Yes

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Create Rider Restrictions

Yes

No

Yes

No

No

No

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Delete Rider Restrictions

Yes

No

Yes

No

No

No

Yes

Yes

No

No

Yes

Yes

Yes

Yes

Allowed Vehicle Types

View Rider-Vehicle Type Restrictions

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Create and Edit Rider-Vehicle Type Restrictions

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Delete Rider-Vehicle Type Restrictions

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Rider Representative

View Rider Representatives

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Rider Representatives

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Rider-Fleet Agreement

View User Fleet Agreements

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create User Fleet Agreements

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Delete User Fleet Agreements

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Delete All User Fleet Agreements

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Review

View Reviews

Yes

No

Yes

Yes

Yes

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Duty Delay

View Duty Delays

Yes

No

No

Yes

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

GTFS Realtime

View Vehicle Positions

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

No

No

AI Voice

View AI Voice Agents

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit AI Voice Agents

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

View Metrics

View Metrics

Yes

No

Yes

No

No

No

No

No

No

No

Yes

No

Yes

Yes

Payment Method Type

View Payment Method Types

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Payment Method Types

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Payment Method

View Payment Methods

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Delete Payment Methods

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Collect Directly

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Initiate Phone Collection

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Export Payment Methods

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Charge

View Charges

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

Yes

Yes

Yes

Refund Charges

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

No

No

Fare Pass

View Fare Passes

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Fare Passes

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

View Fare Pass Allocations

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create Fare Pass Allocations

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Edit Fare Pass Allocations

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Import Fare Pass Allocations

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Export Fare Pass Allocations

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Promo

View Promos

Yes

No

Yes

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Promos

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Export Promos

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Apply Promo to Rider

Yes

No

No

No

No

Yes

Yes

No

No

No

Yes

No

Yes

Yes

Fare Rule

View Fare Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Create and Edit Fare Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Delete Fare Rules

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

Yes

Ticket

View Ticket Instances

Yes

No

Yes

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Edit Ticket Instances

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Delete Ticket Instances

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Tip Policies

View Tips

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

No

View Tip Policies

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

No

Create and Edit Tip Policies

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

No

Delete Tip Policies

Yes

No

No

No

No

No

Yes

No

No

No

Yes

No

Yes

No

Eligibility Reporting

View Eligibility Reporting

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Eligibility Reports

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Delete Eligibility Reports

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Export Eligibility Reports

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Group

View Groups

Yes

No

Yes

No

No

No

No

Yes

No

No

Yes

Yes

Yes

Yes

Create and Edit Groups

Yes

No

No

No

No

No

No

No

No

No

Yes

Yes

Yes

Yes

View Group Memberships

Yes

No

Yes

No

No

No

No

Yes

No

No

Yes

Yes

Yes

Yes

Manage Group Memberships

Yes

No

No

No

No

No

No

Yes

No

No

Yes

No

Yes

Yes

View Conditions

Yes

No

Yes

No

No

No

No

Yes

No

No

Yes

Yes

Yes

Yes

Create and Edit Conditions

Yes

No

No

No

No

No

No

Yes

No

No

Yes

Yes

Yes

Yes

Import Memberships

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Export Memberships

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Case

View Cases

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Cases

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

View Case Forms

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Edit Case Forms

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

View Case Letters

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Case Letters

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Update Case Status

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

View Case Appointments

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Case Appointments

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Case Type

View Case Types

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Case Types

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Form Setup

View Forms

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Forms

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

View Form Contents

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Edit Form Contents

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Letter

View Letters

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Letters

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Calendar Connection

Connect Own Calendar

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

View Calendars

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

View Own Calendar

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Create and Edit Calendars

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Delete and Edit Calendars

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Rider Guide

View Rider Guide

Yes

No

No

No

No

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Edit Rider Guide

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Device

View Devices

Yes

No

Yes

Yes

Yes

No

Yes

No

No

No

Yes

Yes

Yes

Yes

Webhook

View Webhooks

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Create and Edit Webhooks

Yes

No

No

No

No

No

Yes

No

No

No

No

No

No

No

Workflow

View Workflows

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Workflows

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Delete Workflows

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Asset

View Assets

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Assets

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Contact

View Contacts

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Contacts

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Meter Entries

View Meter Entries

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Meter Entries

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Service Tasks

View Service Tasks

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Service Tasks

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Service Programs

View Service Programs

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Service Programs

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Service Schedules

View Service Schedules

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Service Schedules

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Service Schedule Tasks

View Service Schedule Tasks

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Service Schedule Tasks

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Service Reminders

View Service Reminders

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Service Reminders

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

EAM Work Orders

View Work Orders

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Work Orders

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

EAM Service Entries

View Service Entries

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Service Entries

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

EAM Parts

View Parts

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Parts

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

EAM Issues

View Issues

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Issues

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Audit Log

View Audit Log

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

API Key

View API Keys

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit API Keys

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Delete API Keys

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Manage API Key Users

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Subscribe to Operational Alerts

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

No

No

Rematch

Yes

No

No

No

No

Yes

No

No

No

No

No

No

No

No

Show PLFD

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Export Request References

Yes

No

No

No

No

No

No

No

No

No

No

No

No

Yes

Create Favorite Locations

Yes

No

No

No

No

Yes

Yes

No

No

No

No

No

No

No

Complete Pickup or Dropoff

Yes

No

No

No

No

Yes

No

No

No

No

No

No

No

No

Create and Edit Rider-Driver Restriction

Yes

No

No

No

No

No

Yes

Yes

No

No

No

No

No

No

Mark All User Fleet Agreements

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

View Eligibility Reports

Yes

No

No

No

No

No

No

Yes

No

No

No

No

No

No

Reports

Access To Operations Reports

No

No

No

No

No

No

No

No

Finance Manager\

No

No

No

No

Export Custom Reports

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Export Request Resources

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Generate Driver Payout

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Create and Edit Events

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Access Realite

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Export Platform Users

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

Show PLED

Yes

No

No

No

No

No

No

No

No

No

No

Yes

No

Yes

Create and Edit Route

Yes

No

No

No

No

No

No

No

No

No

Yes

No

No

No

Make All User Fleet Agreements

Yes

No

No

No

No

No

No

No

No

No

No

No

No

No

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