Welcome to our FAQ page! Here you will find answers to some of the most commonly asked questions about AI Voice & Chat.
What Languages does AI Voice & Chat support?
AI Voice & Chat currently supports a variety of languages. For a full list, please see our supporting documentation here.
Can further languages be added to AI Voice?
Yes, it may be possible to add further languages to AI Voice. Please inquire with your Partner Success representative for more information.
Does AI know about favourite locations?
Yes, AI voice & chat will automatically know a rider's favourite locations. This means that riders can just specify, "I'd like a trip home from 123 Main street" and the AI will pick it up.
How does AI Voice handle payments?
AI Voice agents will confirm existing payment methods that the rider has on file. If none are available for a booking, the AI agent will transfer the call to a secure line, where the rider will be able to enter their card details.
Once added, the call will be transferred back to the AI agent to finish the booking.
Can I teach the AI special terms or pronunciations?
Yes, with English agents, you can specify the pronunciation of key phrases. Please reach out to your Partner Success Manager to set this up.
What type of FAQ content is common for AI Voice?
The following is common FAQ content for AI Voice:
The following is common FAQ content
How does AI Chat work with Responsive SMS?
AI Chat replaces Responsive SMS, and the two are not compatible. This means that if you have previously been using Responsive SMS, you will need to switch to AI Chat in order to continue using our AI services.
How does AI Chat language and channel preferences?
Currently, AI Chat can be used in conjunction with languages and channel preferences, but is only available over SMS. All users will be able to text the AI Chat phone number and receive responses, however users that have set their channel preference to a mode that is not SMS will not be sent notifications over SMS and as a result those notifications will not be available to AI Chat.
We hope this FAQ has answered any questions you may have about AI Voice & Chat. If you have any further inquiries, please don't hesitate to reach out to our support team for assistance.