For on demand AI voice agents, available over the the phone, these serve as the entry point for all incoming calls. For instance, riders will first be provided with an AI Voice Agent. If AI Voice is unable to handle the request, or the rider asks for a customer service representative, they will be transferred.
For AI Chat, these can be available via SMS from any phone number you choose to have set up in spare.
For the on demand agents, we require authentication for all calls.
Capabilities
Here is a list of current capabilities enabled for our on demand AI agent.
Booking management
Cancel a trip request
Checking on the ETA of a trip request
Create recurring trips
Cancel recurring trips
List recurring trips
Leave a trip review
Account management
Add a new payment method to a rider account