Our support team is here to help you with any questions or issues you may have. We always recommend you first check our Knowledge Base for articles relevant to your question.
🚨 For emergency system disruptions, where a system issue is impacting multiple users or trips, refer to this article.
Help Center Articles
Before contacting support, you may want to check our help center articles. These articles cover common questions and issues and may provide the answers you're looking for. You can access the help center via three methods;
Clicking on the Help Center icon on the left-hand side of your Platform
You can search for help articles directly from the Chat widget
Navigating to https://help.sparelabs.com
You can contact the Support team via two methods;
Email Support
If you prefer to contact us via email, you can reach us at [email protected]. Please provide as much detail as possible about your question or issue so we can assist you efficiently.
Live Chat Support
To start a live chat with our support team, simply click on the webchat icon (see below) located on our website.
This will launch the live chat widget, where you can view help center articles, check the status of the platform, and start a live chat with a support team member.
Our live chat support is available 24/7 and provides real-time assistance. If the live chat is unavailable, you can still send us a message, and we'll get back to you as soon as possible.