What’s new in Spare

This release introduces a rebuilt analytics platform powered by AI, Spare’s first fixed route offering, and a set of improvements across AI, demand response, asset management, and case workflows. You’ll see faster access to data, more automation in rider interactions, and better tools for managing daily operations—all in one platform.

💡 Note: These features are now available to all customers who already have access to the product package in Spare. Talk to your Spare rep if you want to learn more about a new product package.

DEMAND RESPONSE

AI-powered delay analysis: Understand delays without digging

Detailed trip timelines with AI-powered delay analysis. Understand delays without digging. Quickly understand why trips are late and reduce manual investigation.

Booking intelligence: Catch misbooked trips before dispatch

Spare now detects potential booking errors, such as incorrect pickup or dropoff locations, and surfaces them to dispatchers in real time.

Rider ↔ Driver location sharing: Real-time visibility for both sides of the trip

Riders and drivers can now see each other's real-time location on a map before and during a trip. Reduces missed pickups and gives riders more confidence in the service.

💡How to enable: Review your no-show policies before enabling in organization settings.

Note: If a rider disables location sharing, it stays off until the app is reinstalled or they manually re-enable it.

Fixed route anti-cannibalization (FRAC): Guide riders to the most efficient option

For Spare ONE agencies, you can now configure when riders see a fixed route option versus an on-demand trip in the Rider App. Nudges cost-conscious riders toward fixed route when it's nearby — reducing demand response costs without removing on-demand access.

💡 Note: This can meaningfully change the rider experience in some zones. Plan a rider communication strategy before enabling.

Other recent improvements

The following improvements are already available and will be automatically enabled on June 14, 2026. Talk to your PSM to enable earlier.

Watchlist on live map: Now the default panel, highlighting at-risk trips and flagged requests so dispatchers can act faster.
ArriveBy V2: Recurring trips automatically get arrive-by times based on fixed route equivalents for more consistent scheduling.
Drag and drop rematching: Reassign trips between vehicles directly on the Duty Schedule, no cancellations or rebooking needed.
Drop-off ASAP: Instantly reroute drivers to drop off riders sooner, without manual rescheduling.
Improved cancellation prompts: Cancelling an outbound trip now prompts cancellation of the return trip to prevent orphaned bookings.
Google Maps and live traffic integration: Google Maps and real-time traffic data are now built into the platform and Driver App for more accurate travel times.

FIXED ROUTE

Fixed route support — one platform for every mode you run

Fixed Route is now supported within Spare, allowing you to manage all service modes in one platform.

Why we built this: Customers reported that they were using multiple, separate systems for different service types, which led to disconnected reporting workflows.

Operate paratransit, microtransit and fixed route in one system
Use a single dataset for reporting
Reduce complexity across tools

💡 This feature is in Beta. Contact your Spare team to learn more about this new product package.

ANALYTICS

Spare Analytics with Scout

Access the data you know and trust, in a new format. Create custom reports with Scout.

A new analytics platform, with Spare’s Scout AI assistant built in. Create dashboards, reports, and exports in one place—no SQL or external tools required.

Why we built this: Customers reported a lack of efficiency caused by a manual report building process, or needing to switch between multiple analytics tools. New Analytics provides streamlined data access for all customers.

What’s new:

Scout AI analyst built in: Ask anything in plain language and get a report automatically.
Template library: Ready-made dashboards for common transit use cases.
Custom dashboards: Filter by date, service, fleet, or funding source. Set a dashboard as your organization’s home view

How to get started:

SPARE ELIGIBILITY

Centralized, automated rider eligibility.

Enhancements to case management, prioritization, and intake workflows.

Why we built this: Customers want clarity and efficiency for their team, including both platform users and medical professionals.

SLA deadlines with prioritization: Set configurable SLA deadlines for each case type. Cases are automatically prioritized before a breach. Fully integrated with Analytics for breach rate and completion time reporting.
Streamlined case creation: Case creation in Eligibility is now a single step instead of two. Faster, more consistent, cleaner data.
Video attachments (Beta): Attach video files to support cases alongside images and documents. Useful for eligibility appeals or security footage review. Talk to your Spare Rep to learn more.

Note: all 3 of these improvements are also available in Resolve!

💡 Ready to see Eligibility in action? Talk to your Spare Rep to learn more.

SPARE RESOLVE

Faster case handling with less manual work, powered by AI